Service Agreement

1. Acceptance of the Agreement

By accessing or using our website, mobile applications, or any related services, you agree to this Service Agreement, our Privacy Policy, and all applicable legal and platform rules. If you do not agree, do not use the services.

2. Services Covered by This Agreement

• Supply chain management services.
• Warehousing equipment technology research and development.
• Warehousing services.
• Cargo loading and handling services.
• General cargo warehousing.
• Logistics information consulting.
• Enterprise management consulting.
• Business information consulting.
• E-commerce operation services.
• Sales of daily necessities, agricultural and sideline products, food additives, household products, hardware products, office supplies, and packaging materials.
• Internet sales (excluding licensed goods).
• Supply chain channel planning.
• Mobile management applications distributed via Google Play, Apple App Store, and other compliant app marketplaces.

3. Accounts, Credentials, and Operational Access

• You are responsible for maintaining account confidentiality and credential security.
• You agree to provide accurate registration, business, and contact information.
• You must promptly report unauthorized access, security incidents, or credential compromise.
• Enterprise customers are responsible for role-based access management for their team members.

4. App Marketplace Terms and Platform Rules

4.1 Google Play

• Use of Android applications must comply with Google Play Developer Program Policies and end-user terms.
• App functionality, permissions, and data practices are subject to Play policy review and updates.

4.2 Apple App Store

• Use of iOS applications must comply with Apple Media Services Terms and App Store rules.
• In-app features may vary by device, OS version, regional policy, and App Store requirements.

4.3 Other App Stores

• Users must follow local marketplace terms, including distribution restrictions and local legal requirements.
• Some features may be limited, modified, or unavailable depending on regional platform policy.

5. Software License and Usage Boundaries

Subject to compliance with this Agreement, we grant a limited, revocable, non-exclusive, non-transferable license to use our applications and website for lawful internal business or personal service access.

You may not:

• Reverse engineer, decompile, or disassemble our software except where law explicitly permits.
• Reproduce, sublicense, distribute, or commercially exploit our software without written authorization.
• Bypass security mechanisms, technical controls, or access restrictions.
• Use automated tools for abusive scraping, fraudulent traffic, or service disruption.

6. Ad-Supported Modules and Monetization Terms

Some app functions may include ad-supported experiences, including app open ads, rewarded video ads, interstitial ads, banner ads, and native ads.

• Ad delivery may be provided through platforms such as Google AdMob, AppLovin MAX, Meta Audience Network, Unity Ads, ironSource-related services, Mintegral, Pangle, InMobi, Chartboost, Liftoff Monetize, Smaato, Start.io, Digital Turbine, and other lawful mediation or demand partners.
• Ad frequency, format, and availability may vary by region, device, network quality, and policy restrictions.
• Rewarded ad benefits are granted only upon successful and verifiable completion events.
• Attempts to manipulate ad events, generate invalid traffic, or circumvent ad controls are prohibited.

7. User Obligations and Prohibited Conduct

• Use services lawfully and in compliance with local, national, and international regulations.
• Do not upload unlawful, infringing, defamatory, malicious, or fraudulent content.
• Do not interfere with system security, service availability, or other users' legitimate access.
• Do not use services for sanctions violations, money laundering facilitation, prohibited exports, or unlawful trade operations.
• Do not submit false support requests, fake business identities, or forged transactional records.

8. Intellectual Property Rights

• All platform content, software, branding, logos, designs, documentation, and service methodologies are owned by or licensed to Henan Youzhen Cang Tie Technology Co., Ltd.
• No rights are transferred except limited use rights explicitly described in this Agreement.
• User-provided content remains owned by the user or enterprise client, subject to rights required for service operation and legal compliance.

9. Country and Regulatory Compliance Adaptation

Service use must comply with laws and policy obligations in the user's jurisdiction, including but not limited to:

• Data privacy and protection requirements (for example GDPR, UK GDPR, U.S. state privacy laws, and other regional equivalents where applicable).
• Consumer protection, commercial communication, and fair advertising standards.
• Digital platform and app-store policy requirements for user data, age treatment, and ad disclosures.
• Trade and distribution restrictions affecting product categories and internet sales.

10. Service Availability, Maintenance, and Updates

• We may modify, update, suspend, or discontinue parts of services to maintain security, compliance, or operational quality.
• Scheduled or emergency maintenance may temporarily affect availability.
• Feature sets may differ by product version, region, customer plan, or platform constraints.

11. Disclaimers

Services are provided on an "as available" and "as is" basis, except where mandatory law requires otherwise. We do not guarantee uninterrupted operation, absolute error-free performance, or specific commercial outcomes, particularly where outcomes depend on third-party systems, marketplaces, network conditions, or user operations.

12. Limitation of Liability

• To the maximum extent permitted by law, we are not liable for indirect, incidental, special, punitive, or consequential damages.
• Where liability cannot be excluded, liability is limited to amounts paid for the relevant service period, subject to mandatory law.
• Nothing in this Agreement excludes liability where exclusion is prohibited by applicable law.

13. Suspension and Termination

• We may suspend or terminate access for material breach, fraud, legal risk, security incidents, or policy violations.
• You may stop using services at any time, subject to contractual obligations in enterprise agreements.
• Provisions related to compliance, liability, confidentiality, IP, and dispute resolution survive termination as legally required.

14. Governing Law and Dispute Resolution

• This Agreement is interpreted under applicable governing law specified in applicable contract documents or mandatory legal rules.
• Parties should first attempt good-faith negotiation before formal legal procedures.
• Where required by law or contract, disputes may be resolved through arbitration, competent courts, or other lawful mechanisms.

15. Contact and Agreement Updates

Contact: support@youzhencang.com (business support) and wangtong1@youzhencang.com (key account). We may update this Service Agreement based on legal, technical, operational, or marketplace policy changes. Continued use after updates constitutes acceptance unless mandatory law requires additional consent.

16. Service Levels and Support Scope

• Support scope, response windows, and escalation paths may vary by contract tier and operational criticality.
• Service-level targets are defined in project statements of work or enterprise service schedules when applicable.
• Temporary degradation caused by third-party infrastructure, network failures, or emergency controls may fall outside standard targets.
• Users must provide reasonable cooperation and technical details for incident diagnostics and recovery actions.

17. Force Majeure

Neither party is liable for delay or failure resulting from events beyond reasonable control, including natural disasters, war, government action, public network failures, labor disruption, cyber emergency events, or major platform outages. Affected obligations are suspended for the duration of the force majeure event, and parties will use reasonable efforts to mitigate impact.

18. Language, Entire Agreement, and Severability

• This Agreement, together with referenced policies and applicable contract documents, forms the complete understanding between parties.
• If any clause is found unenforceable, remaining provisions remain in effect to the fullest extent permitted by law.
• Section titles are for convenience only and do not limit interpretive scope.
• Where multiple language versions exist, the designated governing version in contract documents applies.